How does Neon Earth work?
Any artist from around the world can Sign Up with us for FREE and start working in their Digital Design Shop by uploading or creating art. If you are an artist, click on Set Up Your Shop and upload your designs on a variety of products, or just create a design in our built-in Creative Lab. Our in-house production team will take care of printing, packaging, shipping, doorstep delivery, and even customer support.
Can I change my email address?
You cannot change your email address once you have registered an account on the website. We request that you choose your official email address while registering your account in order to have a hassle-free experience.
I’m unable to add my shop name. What should I do?
Your shop name should contain only letters and numbers. If you use special characters or add spaces in your shop name, the website would not be able to register that.
What are the specifications to upload my designs?
Upload high resolution files for quality prints. Each product on our website has a defined file dimension requirement. If you would like to use a single image file for every product, we recommend 7632 x 6480 pixels and above.
Please Note: Images above 30MB are not accepted due to the heavy load they place on our servers. However, if your final file size is bigger than 30 MB and you still want it on the site, you can contact our Customer Support team.
Also note that DPI and PPI do not affect the quality of your final uploaded images.
Which file types are accepted?
Our uploader accepts JPEG, PNG, EPS, PDF and AI, but we recommend uploading in JPEG & PNG format. The PNG format is particularly effective as it allows for transparent backgrounds and their small size makes for quicker uploads.
What color model is best suited to upload designs?
The CMYK model works best for print, while RGB works best for viewing designs on the web. For the best of both worlds, you should design your work in the CMYK model. Before uploading, convert the finished work into an RGB model.
How do I add my designs to the products?
Once you Sign Up with us as a seller, go to your profile and click on My Designs, then click on Add My Designs. This will take you to our Product Page.
Select any product that you think will help your art shine. Once you select your product from our wide range we will take you to our Creative Lab, where you can design or upload your artwork on the product of your choice.
After uploading your design, click on the Save key and select Put Up For Sale In My Design Shop. Once you do this, you simply need to enter a few details like title, description, mood, style, etc.
Finally, click the Send for Approval button and we’ll take care of the rest.
How do I enable/disable my designs?
Contact our Customer Support team or write to us to enable/disable your designs at [email protected]com to enable/disable your designs.
How do I add my designs to different fabrics?
Click on Add Product in the My Products section in Creative Lab. Products which have a similar canvas area will also reflect under this section. All you need to do is to select the product and the suitable fabric; your design will be added to the selected product.
Do I need to add design titles and design descriptions?
Yes, you need to add an interesting design title and a brief design description once you upload a design.
I am an artist on the website, do I get a discount on products?
You are eligible for a 10% discount on all your orders if you are an artist with us. However, since this is your personal purchase you would not be eligible to receive a royalty on your own designs.
Why do I have to send my designs for approval?
We do not upload images that could hurt the sentiments of any community, religion, or race. Therefore, all designs have to be approved. The process may take up to 24 hours before they start reflecting on our website. If your design is not approved within this time, you can reach us at [email protected] or contact our Customer Support team.
I’m having trouble uploading designs?
If your uploading process fails to complete or is very slow, there could be a network issue related to your computer or your network.
If the basic steps don’t work, then let the pros take over. Here are some advanced steps you can try:
- If you are using a VPN to change your online location, disable it as well as any other extensions/add-ons that may be interfering with your browser.
- Reset your modem by turning the power off for a minute and then turning it back on.
- If you connect to the internet through a router, try connecting your computer directly into the modem.
- If you connect to the internet wirelessly, move your computer closer to the wireless access point.
- If you are using a work computer or other networked computer, speak to your network administrator about any filters or settings that might be affecting your use of Neon Earth.
If you have tried all of the above suggestions and haven't been able to upload your designs, please get in touch with our Customer Support team with the following details:
- Copy the above list and explain what happened when you tried each of the suggestions.
- The web browsers you have tried using (including version numbers)
- The operating systems you have tried (including version numbers)
- A screenshot of any error message you might be receiving
- This additional information is essential for us to help you better.
How much commission will I earn?
Artists are entitled to receive 10% commission on each sale made with their art. The margins would be calculated on the price of the product before taxes are added.
How will I receive my royalties?
We use PayPal as the mode of payment to send royalties to our artists. Please make sure you have a verified PayPal account to complete your account set up.
How do I get to know about my earnings?
Look out for an Earning email, which will include details on which of your masterpieces got sold, at what price, and what you earned. You can view every sale you’ve ever made in your Earning page under My Account.
*Please note that it could take up to 48 hours for this data to display in your dashboard.
How will I know if someone has bought my designs?
We will inform you via email every time a product with your design printed on it is bought. Check for the Manufacturing Invoice in your inbox. You can also check the Order Status column in your Earning page. Each confirmed sale will say To Be Paid or Paid.
When will I receive my payment?
The official pay cycle begins on the 27th of every month. You are paid for every shipped sale you made between the 15th of previous month till 15th of current month. If your sales have not shipped by the 27th, they carry over to the next pay cycle. You can double-check the sales’ Ship Date & your earnings in your sales history under the Ship Date column and your earnings on the earning page.
What if an order is cancelled?
Orders that have been cancelled before shipment do not get paid out at all.
What if I haven’t received my payment by the stipulated time?
If you’ve not received payment by the stipulated time, please contact our Artists Of Neon Team via email at [email protected]. We’ll be happy to help you out.
Can I transfer my earnings?
No. Unpaid earnings cannot be transferred into NE store credit, vouchers, or gift certificates. We will not transfer or add earnings together if you have more than one NE account.
Can I be paid in advance?
We don’t offer this service.
What if my payment details are incorrect?
Please double-check that the payment details you have provided are correct. Payments that were sent to an invalid bank or PayPal account will be returned to us. If you've simply misspelled your PayPal email, you can correct that in your payment details, and the payment will be reprocessed in the next payment cycle. If PayPal or your bank returns your funds to us, we will block future payments until you update your PayPal or bank details. If an update is not required, please contact the Artist Experience Team to manually cancel your payment block. If you've confirmed your payment information is correct, and you still have not been paid, you can always contact our Customer Support team.
Do I need to pay taxes?
Neon Earth is an online marketplace where artists can sell their artwork on a wide range of products to customers from around the world. Neon Earth collects proceeds on behalf of the artist and deducts its service fee, shipping costs, and the supplier’s manufacturing fee, before paying the remaining funds to the artist (Artist Margin).
Tax is included on orders wherever applicable and may include sales tax, GST, or VAT. As taxes vary around the world and are based on personal circumstances, it is the responsibility of all artists on our platform to make sure that they are handling their personal taxes correctly. This is further outlined in our User Agreement.
We recommend that you seek professional advice on whether you should or should not register for GST, and update your tax settings accordingly.
Can I upload designs that can be classified as mature content?
Marking your work as Mature Content ensures that it will only be seen by viewers who choose to include this content while browsing the Neon Earth website. Failure to comply with this guideline may result in account restriction or closure. Pornography and other gratuitous content are strictly prohibited from the website. We also have an approval system in place to keep a check on mature content.
Can anyone join as an artist on NeonEarth?
Neon Earth requires that all artists and members be at least 16 years of age.
I am a parent/guardian of artist(s) below 16 years of age. How do I sell their designs on NeonEarth?
If you have creative children who are 15 years old or younger, you are welcome to upload their work into your own Neon Earth account. Please do not create a separate account for your child before they turn 16. You can use the artwork description or title to identify your child as the creator. After your child turns 16, he/she can create and manage his/her own account on our website.
Can I report an account that is managed by an underage person?
If you come across a user who is violating the rule, please let us know at [email protected].
Who owns the copyright to my designs?
You own the copyright of any content you submit or upload on our website. In order to receive the Neon Earth services, you grant Neon Earth a non-exclusive royalty-free license to use and archive the content in accordance with or as reasonably contemplated by this agreement.
What do I need to keep in mind while uploading my designs?
When you submit or upload content on the Neon Earth website you represent and warrant that:
- You own all copyright in the content, or if you are not the owner, you have permission to use the content, and that you have the right to display, reproduce, and sell the content. You license Neon Earth to use and sub-license the content in accordance with this agreement.
- You and your content do not and will not infringe the intellectual property rights or other rights of any person or entity, including copyright, moral rights, trademark, patent, or right of privacy.
- You or your content and your use, storage, reproduction, and display on the website will comply with all applicable laws, rules, and regulations.
- Your content should not contain material that defames or vilifies any person, people, race, religion, or religious group or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.
- Your content should not include malicious code, including but not limited to viruses, trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information.
- Your content should not be misleading and deceptive and should not offer or disseminate fraudulent goods, services, schemes, or promotions.
Can NeonEarth remove my designs?
Neon Earth reserves the right to review, and if necessary, remove any content from the website or to cancel your account at its sole discretion. In addition to these terms, Neon Earth has a set of guidelines on how we work to administer the site.
How do I report inappropriate artwork on the website?
If you find inappropriate content on our website, notify our team immediately by sending us an email at [email protected]. Once reported, the content will be reviewed by a staff member, and if found to be outside our community rules or guidelines, it may be removed from the site. Most reviews occur within a few days, but it may take some time to completely resolve the issue. Each reported work or situation will be reviewed and assessed on a case-by-case basis. Unfortunately, we are not able to reply to every individual report sent, but be assured that we will take action against all things unethical.
What’s a copyright and what does it protect?
A copyright is a legal right that protects original works of authorship. Examples of things that can be protected by copyright are:
- Visual art (like photographs and illustrations)
- Written material (like texts from a book or a web page)
- Recorded material (like dialogue from a movie and song lyrics)
How can copyright help me as an artist?
If you own a copyright, it means that only you can use your creation unless you give permission to someone else. For example, no one else can:
- Copy your artwork
- Modify it
- Sell it
- Perform it
Remember: A copyright only protects the actual things you create, not the ideas you have. If you have dreamt of a wombat riding a motorcycle, it’s not copyrighted till it’s on a tangible medium (on paper, on your computer, or on film). So make your ideas happen.
How can I copyright my artwork?
In some countries, you just make your original artwork and you’ve automatically got yourself a copyright. In others, you might have to apply for copyright registration to obtain copyright protection (or registration might give your copyright greater protection).
For example, in the USA and several European countries, you can register your copyright to create a public record and to potentially improve your ability to enforce your copyright in a court of law. For more information, check out www.copyright.gov and www.eucopyright.com.
What can I do to ensure that the products I sell on NE don’t infringe someone else’s copyright?
As long as you’re creating your own original art, and you’re not using any elements of others’ creations, you’re not infringing someone else’s copyright.
What if I use elements and characters that are previously created by someone in my artwork?
If your work includes something that you didn’t come up with yourself (for example a character from a video game, text from a book, or lyrics from a song, etc.), you might be infringing someone’s copyright. If that’s the case, you’ll need to make sure that you’ve received a license from the owner.
Remember: The owner of the original content may disagree with your interpretation of whether your artwork is fair use. Even if you change someone else’s copyrighted material in a substantial way, you may still infringe their rights.
There can also be more than one type of right that protects a particular work, each of which can be owned by a different person or company. Say the aforementioned motorcycle-riding wombat is wearing a cool bandana with a company logo. Although you may own the copyright to your drawing, that company might own the trademark rights to its logo (or even copyright in the logo).
Can I use someone else’s trademark in my own artwork?
A trademark is meant to represent a brand and protect against consumer confusion. If you were to use the title of a video game or a company’s logo in your artwork, depending on how it’s used, it could amount to trademark infringement or lead a consumer to believe that the T-shirt you’re selling is official merchandise being sold by the brand you’ve referenced. Unless you’ve worked out a deal with the owner of the specific trademark you used, or you’re using the trademark in a legally acceptable way, your actions may infringe.
What counts as Trademark Infringement?
It can be trademark infringement if you modify a company’s logo before using it in your art. Changing the color, shape, or font of the logo may still be similar enough to the original and amount to trademark infringement or a similar violation of someone’s rights, like unfair competition or passing off.
But what about fair use, you might ask? In some countries, there is something called trademark fair use, but again, unfortunately, it can be really hard to figure out if using a company’s name or logo in your artwork is fair use. There may also be other defences or exceptions to trademark infringement in other countries. As always, if you’re not sure whether your work would infringe someone’s trademark rights, it’s best to seek advice from an attorney before you upload it to the NE marketplace.
Can I use someone else’s name, image, or likeness in my own artwork?
It’s never a good idea without express permission from the person. Publicity rights apply to photographs, illustrations, and every media in between. Even if your masterpiece is a tasteful macaroni homage to your favorite actor, that actor (or company that has licensed that person’s publicity rights) may not approve. This could result in your artwork being named in a takedown notice and its removal from NE.
But remember: you own your own likeness. In most cases, that means somebody can’t just sell a picture of you! That also means you can use your name and likeness in whatever way you wish and realize all the possible profit.
If you’re unsure whether your work would infringe someone’s publicity rights, it’s best to seek advice from an attorney before you upload it to the Neon Earth marketplace.
What if a user of the Neon Earth marketplace is infringing on my rights?
NE follows a takedown process modelled after the process set forth in the U.S. Digital Millennium Copyright Act (DMCA), which provides rights holders the ability to issue takedown notices and the alleged infringers to counter claims of infringement. To learn more about our takedown and counter-notice process, please read our IP and Publicity Rights Policy.
What should I do if I see something on Neon Earth that I think may infringe another person’s rights?
While your intentions are good, only the person who holds the intellectual property rights (or someone acting on their behalf, like an attorney) can lodge a valid takedown notice under NE policy and applicable law.
Why is the law set up this way?
The rights holder is in the best position to identify what he/she considers infringing. There could be some fact that you don’t know about as to why the content owner did or didn’t file a complaint about a particular user’s work.
What can I do if my works are being used somewhere on the Internet without my permission?
We don’t stand for people stealing the work of NE users (or stealing the work of anyone), so we do what we can to safeguard your artwork on our site. If you happen to find a work being used without your permission by another NE user, you can send us a takedown notice and we’ll handle it promptly according to our policies.
However, we won’t be able to remove works from other websites for you. If your work is being used on another website without your permission, it’s up to you to request its removal from the operator of that website.
This may be more straightforward than you’d think. You can visit the website in question and learn about its policy for removing the infringing material. Most sites have a process in place for handling complaints. If they don’t have a process, or you can’t contact the website owner, you may be able to contact the website’s Internet Service Provider (ISP) and ask them to block access to the web pages with infringing content.
How do I close my account?
If you wish to deactivate/close your account, contact our Customer Support Team and raise a request. Once the request is raised, your account will be closed within the next 24-48 hours.