Q: Can I order a custom-sized rug?

Yes, we offer custom-sized rugs . You can input the exact dimensions during the ordering process to ensure your rug fits perfectly in your space.

Q: Are your rugs suitable for areas with frequent use?

Yes, our polyester rugs are highly durable and designed for areas with frequent foot traffic, such as entryways, hallways, or living rooms. These rugs are easy to clean and maintain.

Q: What is the best material for areas with frequent use?

Polyester rugs are the best option for areas that experience frequent use, such as living rooms or entryways, due to their durability and stain resistance.

Q: Can I use your rugs outdoors?

Yes, some of our rugs, particularly those made from polyester and jute , are suitable for outdoor use. They are durable and resistant to various weather conditions. Be sure to check the product details for outdoor compatibility.

Q: How long will it take for my custom rug to be delivered?

Production for custom rugs typically takes 5-7 business days , depending on the complexity of the design. Shipping times vary based on your location, and you’ll receive an estimated delivery date at checkout.

Question 1

What materials are your rugs made of?

Accepted Answer

Our rugs are made from premium-quality materials, including: Polyester: Durable, stain-resistant, and easy to clean, making it a versatile choice. Plush Velvet: Soft and luxurious, perfect for adding a cozy feel to any room. Jute: A natural fiber that adds texture and a rustic, eco-friendly aesthetic to your space.

Question 2

Can I order a custom-sized rug?

Accepted Answer

Yes, we offer custom-sized rugs. You can input the exact dimensions during the ordering process to ensure your rug fits perfectly in your space.

Question 3

How do I choose the right rug size for my space?

Accepted Answer

Selecting the right size depends on your room layout. For living rooms, the rug should anchor the furniture with the front legs of sofas and chairs resting on it. In bedrooms, a rug should extend beyond the sides and foot of the bed to create a balanced look.

Question 4

Are your rugs suitable for areas with frequent use?

Accepted Answer

Yes, our polyester rugs are highly durable and designed for areas with frequent foot traffic, such as entryways, hallways, or living rooms. These rugs are easy to clean and maintain.

Question 5

What is the best material for areas with frequent use?

Accepted Answer

Polyester rugs are the best option for areas that experience frequent use, such as living rooms or entryways, due to their durability and stain resistance.

Question 6

Can I use your rugs outdoors?

Accepted Answer

Yes, some of our rugs, particularly those made from polyester and jute, are suitable for outdoor use. They are durable and resistant to various weather conditions. Be sure to check the product details for outdoor compatibility.

Question 7

What is your return policy for rugs?

Accepted Answer

We offer a hassle-free return policy for rugs. If you are not satisfied with your purchase, you can return the rug in its original condition within the specified return window. Please refer to our return policy page for more details.

Question 8

Do your rugs come with a warranty?

Accepted Answer

Yes, all of our rugs come with a limited warranty that covers quality craftsmanship and material durability. The specific terms of the warranty vary depending on the material and style.

Question 9

How long will it take for my custom rug to be delivered?

Accepted Answer

Production for custom rugs typically takes 5-7 business days, depending on the complexity of the design. Shipping times vary based on your location, and you’ll receive an estimated delivery date at checkout.

Question 10

How do I clean and maintain my rug?

Accepted Answer

Regular vacuuming helps maintain your rug’s appearance. For spills, blot the area immediately with a clean cloth. Many of our rugs can be spot cleaned with mild detergents; refer to the care label for specific instructions.

Question 11

How thick are your rugs?

Accepted Answer

Rug thickness varies by material and style. Plush velvet rugs are thicker and offer added comfort, while jute and polyester rugs tend to be thinner. Thickness is detailed in the product specifications on the product page.

Question 12

How do I prevent my rug from slipping?

Accepted Answer

We recommend using a rug pad under your rug to prevent slipping, especially on hard floors. Rug pads also provide extra cushioning and help extend the life of your rug.

Digital Milestone Rug - Rectangle - Luxe Grain