Neon Earth wallet is a digital wallet that allows customers to earn reward points through purchases made on the website during specific campaigns or by participating in various marketing initiatives. These wallet points can be redeemed for additional savings on future purchases.

Go to the 'Wallet' section under ‘My Account’ to check all the details related to your wallet, including balance, expiration, transactions, and more. We'll also send all transaction details and a monthly statement to your inbox.

We run special campaigns where a customer can earn wallet points on their purchase, using a specific coupon code or purchasing a specific product. In some cases, certain wallet points can be pre-credited to your account which can be used in future orders. Please note that each of these earned wallet points may have a different expiration date.

Each wallet point is equivalent to $1. For any changes in campaign level, please check the terms and conditions of that offer.

During the checkout you'll have the option to apply your eligible wallet points (calculated and reflected at the checkout page) to your purchase. Your final payment will be reduced by the amount of eligible wallet points.

Yes, there are limitations. Depending on your wallet balance, you can use wallet points up to 25% of the purchase value or $50, whichever is lower.

Yes, you can combine wallet points with our coupons and other campaigns according to the terms and conditions.

No, these wallet points are non-transferable. Also, you won't be able to add money to your wallet or transfer the balance to your bank account. These wallet points are eligible only for your purchases on Neon Earth website.

If you return a product purchased using wallet points, the used wallet points will be credited back to your Neon Earth wallet with a new expiration date. The rest of the amount will be credited back to your original source of payment. To check details, login to your account and go to "Wallet" section.

No, wallet points are eligible only for prepaid orders.

There could be several reasons, such as the purchase not being eligible for wallet points, delays in processing, or technical issues. Contact our customer support for assistance.

No, wallet points cannot be redeemed on the same order once the order is placed.

No, the Neon Earth wallet program is free of charge.

You can check the expiration date and other details related to your wallet by logging in to your Neon Earth account.